Small Shifts, Big Impact

Practical strategies to work smarter, reduce stress, and make a bigger impact - for you, your team, or your organization.

Updated monthly.

Current Topic: Finding Time to Do the Work

We all know the feeling—too many meetings, endless emails, and not enough time for the work that actually moves the needle. This month, we’re tackling the crisis of busyness head-on.

You’ll learn how to reclaim time for deep, strategic work and focus on what truly matters—without just adding more to your plate.

This resource is adapted from our Finding Time to Do the Work module in our Client Service Academy.

What You'll Find Inside

STRATEGIES TO HELP YOU WORK SMARTER

Simple techniques to take control of your schedule and create space for deep, meaningful work.

RESOURCES TO MAKE YOUR JOB EASIER

Learn how to identify and eliminate time-wasters—so you can focus on the tasks that drive impact.

REAL-WORLD TACTICS THAT GET RESULTS

See how top client service professionals are restructuring their time to work smarter—not just harder.

How This Will Help You

FEEL LIKE THERE'S NEVER ENOUGH TIME?

Learn to take control of your workload and reclaim time for high-impact work.

STRUGGLING TO FOCUS ON STRATEGIC WORK?

Discover simple strategies to shift from reactive tasks to meaningful progress.

DROWNING IN MEETINGS AND EMAILS?

Practical techniques to reduce noise, set boundaries, and work with intention.

Sound familiar? You’re not alone. This comes up constantly in client service, which is exactly why we built this month’s resources.

Have a Question or Idea?

Looking for clarity? Have a suggestion for what we tackle next? Let us know—and check back next month for more tools.

Ask Us Anything

Busyness isn’t the badge of impact. Learn how to reclaim time for deep, strategic work—and focus on what moves the needle, not just what fills the day.

On-Demand Finding Time to Do the Work Program

Coming Q2 2025.