Our merchandise is created to order and fulfilled by our production partner. If there's a problem with your order, contact us and we will make it right.
Damaged, defective, or incorrect items: If your item arrives damaged, has a print defect, or is not the item you ordered, please contact shop@genuineshift.com within 30 days of receiving your order. Include your order number, a short description of the issue, and photos if available. After review, we will typically replace the item, issue a refund, or work with you on another reasonable resolution.
Size exchanges: Because products are made to order, we do not offer traditional size exchanges. If you ordered the wrong size, contact us and we will review the request individually.
Returns: In most cases, we do not require you to return the original item. If a return is needed for a specific situation, we will provide instructions directly.
Lost packages: If your package appears lost or has not arrived within a reasonable timeframe, contact shop@genuineshift.com. We will review the tracking information and determine whether to reship, refund, or take another appropriate step.
Refunds: Approved refunds will be issued to the original payment method through Shopify. Timing depends on the customer's financial institution.
